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The Business Systems Applications Support - US position for the Chatime Group will be responsible for managing the IT Applications as well as supporting all Business systems within the T-Brewery Network. The position will ensure systems and products are maintained, monitored and supported in line with business requirements. The position will deliver value and high levels of customer satisfaction, whilst building strong business, partner and technology relationships.
- Assist in the management and support of all applications as required on a technical day-to-day basis for all US based locations.
Administer and co-ordinate the Business Systems Support Systems for the US locations, including but not limited to Revel POS systems, COMO loyalty system, OLO Pay interfaces and Stratos Media.- Assist with menu maintenance, product updates and support through POS and middleware back end
Provide system support and action for POS, Olo and Como on new product launches, pricing updates and menu reviews.
- Provide level 1 support to retail network on above systems.
Ensure the efficient and stable operation of the relevant business applications thereby maintaining high levels of business satisfaction.- Solve system related issues by identifying root causes
Testing of Enhancements to all Business Systems, including Change Management functions
- Validate and report on end-to-end transaction and operational services.
Assist with continual system & process improvements- Technical and operational documentation
- 2-3 years of proven experience in Business Systems support and deployments.
Previous experience with Revel POS, COMO loyalty and OLO payments highly desirable.
- Previous experience in support of digital content management technologies is desirable.
Understanding of modern web-services and diagnostic tools- Excellent documentation and process writing skill.
Experience in product management.
- Experience in a franchise/retail environment desirable
Strong knowledge of business application support and management in a dynamic environment.- Strong troubleshooting and root cause analysis skills.
Excellent business communication skills with internal stakeholders and external vendors
- Excellent customer service focus.
Job Type: Full-time
Pay: From Php55,
- 00 per month
Benefits: - Health insurance
Schedule:
Day shiftSupplemental Pay:
13th month salary
