L3 Expert Level Support

Tasks:

• Ensure that all code, scripts, and configurations adhere to the established standards of the engagement
• Verify the availability of all necessary documentation and acquire a
• comprehensive understanding of the new product being introduced by the client.
• Proactively gather updates from the support team about incidents, service
• requests, and change requests during daily cadence meetings.
• Conduct rigorous technical investigations to ascertain root causes and provide
• effective resolutions for every issue that will be raised.
• Participate in technical consultations, offering valuable insights and expertise for
• ongoing and upcoming projects.
• Thoroughly review estimations provided by the Enhancement teams

Requirements:

• Bachelor's degree (preferred: Computer science, Mathematics with statistic
• specialization
• Well-versed in GCP & SQL
• Knowledge of the GCP ecosystem or Azure technology
• Knowledge of SQL and Python
• Good to have: PowerBI, Azure Databricks, Datafactory, and Talend
• Good command of English both spoken and written skills
• Strong problem-solving, analytical, and critical thinking skills
• Open to do 24x5 support
• Willing to work either ASIA, EMEA, or NALA shift.
• Willing to be cross-trained to all of the technologies involved in the solution.
• Knowledge of Big Query is a plus
• Being capable of working with the support team to resolve complex issues
• Be flexible enough to accept more menial tasks (like testing).

Offer:

• Stable employment. On the market since 2008, 1400+ talents currently on board in 7 global sites.
• Office as an option model. You can choose to work remotely or in the office.
• Flexibility regarding working hours and your preferred form of contract.
• Comprehensive online onboarding program with a Buddy from day 1.
• Cooperation with top-tier engineers and experts.
• Unlimited access to the Udemy learning platform from day 1.
• Certificate training programs. Lingarians earn 500+ technology certificates yearly.
• Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
• Internal Gallup Certified Strengths Coach to support your growth.
• Grow as we grow as a company. 76% of our managers are internal promotions.
• A diverse, inclusive, and values-driven community.
• Autonomy to choose the way you work. We trust your ideas.
• Create our community together. Refer your friends to receive bonuses.
• Activities to support your well-being and health.
• Plenty of opportunities to donate to charities and support the environment.
• Great Place to Work Certified Employer in the Philippines