JOB DESCRIPTION:- Address and resolve escalated customer complaints, issues, and disputes effectively and efficiently
Investigate complaints and collaborate with different teams to facilitate their resolution- Handle special tasks to resolve customer queries promptly and effectively
Summarize and report reasons for escalations to the operations team, analyze root causes, and recommend actions to prevent similar issues in the future
- Contribute to the team's efforts by accomplishing related tasks and providing support when needed
At least 1-2 years experience in customer service and complaint management experience, preferably experience in financial services
- Must have good time management skills to handle assigned cases
Excellent communication (verbal and written) and interpersonal skills- Problem-solving and decision-making skills
Willing to work in Podium West Tower, Ortigas, and available for weekend shifts
Job Type: Full-time
Benefits:
Health insurance Opportunities for promotion
- Transportation service provided
Schedule:
Supplemental Pay:
Overtime pay
Performance bonus
