System Engineer
The System Engineer will work directly with our clients, as well as other system engineers, to provide support on various support tickets to provide installation and support service for multiple customer networks. Primarily in-house support and responsible for working tickets of varying degree of difficulty on our service desk.
Reports to Service Manager Primary
Responsibilities:
- Recurring Server/Network Maintenance
Basic Active Directory Support (New/Term Users, Password Resets)- Basic MFA Support (New Setups, New Devices, Unlock Users)
Basic Hardware Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and installing common peripheral devices.
- Basic Windows Operating Systems Install and support Windows OS including command line and client support. o Desktop Support (Windows 10 and 11) o Server Support (Windows Server 2008, 2012, 2016, 2019, 2022)
Basic Software Troubleshooting Troubleshoot PC and mobile device issues.- Basic Support of MS Office and Office 365 suite
Basic Support of Spam Filtering
- Basic Networking Support and troubleshooting of networks and connections including TCP/IP, DNS, DHCP, HTTP, SSL, Wi-Fi, VPN, and network equipment (NAS devices, switches, firewalls, network printers)
Basic Infrastructure support Troubleshoot cabling, device and storage technologies.- Basic Security Identify and protect against security vulnerabilities for devices and their network connections, troubleshooting of Duo MFA/SSO tickets assisting with user lockouts & install/setup
Basic Anti-Virus Support and Remediation
- Basic Mobile device support Install and configure laptops and other mobile devices.
Support and provide basic understanding of Mac OS, Linux, and mobile OS.- Basic Server and network maintenance for varied network environments
Ability to escalate to higher level support, as required.
- After-hours Primary/Secondary support every few months
Create/Update proper documentation, diagrams and other detailed instructions.- Dispatch Support (Answering Phones, Creating and Assignment of Tickets)
Job Type: Full-time
Schedule:
Night shift
