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Information Technology,
Technical Support,
IT Infrastructure,
Network Hardware,
Network Security
Roles and Responsibilities:
- Act as escalation contact for L1 Network Admin Support on networking-related incidents/service requests
- Monitor and manage continuous end-to-end network performance using network monitoring tools.
- Provides ideas and recommendations on the design of the network to improve Network performance and reliability for optimal operations.
- LAN access switch administration/configuration and troubleshooting
- Network router administration/configuration and troubleshooting
- Wireless access point/LAN controller administration/configuration and troubleshooting
- Routing table and ACL configuration and troubleshooting
- Network security administration/configuration and troubleshooting
- Installation/Deployment of enterprise network router/switch devices/appliances
- Network switch/router OS/firmware upgrade and bug/security patching
- Network capacity checking and performance management (e.g. checking of network device health, WAN links)
- Create/Provision VLANs
- Network troubleshooting and analysis using packet analyzer tools (i.e. packet tracing and analysis)
- Configure and monitor network device/systems availability and performance (e.g. via PRTG, Nagios, etc.)
- Network performance statistical data extract and reporting
- Create/Update, and verify MOP documentation (e.g. network deployment plan, config guides) for network-related changes - Contact/Escalate to 3rd party or technology vendor (e.g. TAC) for technical support or RMA requests.
Qualifications:
- Graduate of Computer Science/Engineering or equivalent/related course
- at least 2-3 years of solid working experience in network technical support and/or network administrator role
- Practical knowledge and experience in working with enterprise LAN / WAN / Wireless environments; preferably in administering/configuring CISCO, Lenovo, HPE, and/or Huawei Network Appliances
- General knowledge in server OS networking (i.e. Windows/Linux server OS connectivity troubleshooting & analysis)
- Knowledge of ITIL methodologies
- Excellent verbal and written communication skills
- CCNA/CCNP certification, a plus
Bachelors/ Degree
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Date Posted: 16/09/2024
Job ID: 93188649
Indra in the Philippines
Indra in the Philippines is one of the leading IT services providers in the Philippines and in Southeast Asia. Indra has been operating in the Philippines since 1995, providing a wide range of services across across highly dynamic markets such as Energy and Industry, Telecommunications, Financial Services, and Public Administration.
Our parent company, Indra Sistemas, S.A. is headquartered in Madrid, Spain. It is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers world-wide. The multinational is a world leader in providing proprietary solutions in the Transportation, Air Traffic and Defense markets. It is the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait.
The Philippine office of Indra serves as the Southeast Asian strategic center of the company. We currently manage more than 200 projects, with experience in successful projects in over 15 countries spanning four continents, including Southeast Asian neighbors such as Indonesia, Malaysia, Vietnam, Bangladesh, Thailand. Our business also extend to clients in Spain, the United Kingdom and the United States of America. As a leading IT multinational, our local presence in the Philippines serves as a key strength as it assures our clients that they receive the full range of support throughout the lifecycle of any project engagement.
We are comprised of more than 1,200 top-flight IT professionals who have mostly grown within the organization and come from the leading universities in the country. Our consultants have undergone rigorous screening and training programs in order to maintain our level of excellence in providing the utmost in customer service to our clients.
The Philippine office is also a global competency center for offshore development projects worldwide through the Indra Software Labs in Manila. Together with 20 other high-performance software development centers around the world, the Indra Software Labs is able to provide nearshore-offshore local development and constant R&D to provide innovative solutions and services to Indra’s clients.
