Analyzes, investigates, troubleshoots, configures applications used by end customers utilizing knowledge and experience in specific technology platforms and business domain's processes within a specific period following agreed service level agreement timelines.- Follows the Standard Operation Procedures (SOP) in order to support system application of end customers within the defined Service Level Agreements (SLA).
Provides continuous service improvements to eliminate or prevent incidents or problems and improve service quality for end customers.
Job Qualifications
- Bachelor's or College degree in Information Technology, Computer Engineering, and/or related fields. Other courses are welcome as long as he or she has extensive related experience. - Must have
Has experience in Level 2 Application Support, Incident Management, Problem and Change Management- Must have
- Experience in business domain processes
- Must have
Strong Analytical and Problem solving skills
- Fast learner in terms of understanding and analysing business processes
Has an background Incident, Problem, and Change Management - Must have
- Experience in specific technology platforms and tools required by the business: MS Dynamics (365)
- Must have
Experienced with any ticketing system Customer oriented and good communication Language: Fluent in English (Written and Oral)
- Must haveJob Type: Full-time
Pay: Php40,
- 00 - Php45,000.00 per month
Benefits: - Additional leave
Health insurance- Opportunities for promotion
Promotion to permanent employee
Schedule:
Shift systemSupplemental pay types:
13th month salary
