MUST HAVE- Bachelor's or College degree in Information Technology, Computer Engineering, and/or related fields. Other courses are welcome as long as he or she has extensive related experience
Has at least 3 years of experience in Level 2 Application Support, Incident Management, Problem and Change Management- Experience in specific technology platforms and tools required by the business: MS Dynamics (365)
Experience in business domain processes
- Has an background Incident, Problem, and Change Management
Experienced with any ticketing system Customer oriented and good communication Language: Fluent in English (Written and Oral)
Analyzes, investigates, troubleshoots, configures applications used by end customers utilizing knowledge and experience in specific technology platforms and business domain's processes within a specific period following agreed service level agreement timelines.- Follows the Standard Operation Procedures (SOP) in order to support system application of end customers within the defined Service Level Agreements (SLA).
Provides continuous service improvements to eliminate or prevent incidents or problems and improve service quality for end customers.
Job Type: Full-time
Benefits:
Work from home
Supplemental pay types: Overtime pay
Ability to commute/relocate:
- Alabang: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
- Application Support: 3 years (Preferred)
Incident Management: 3 years (Preferred)- Problem Management: 3 years (Preferred)
Change Management: 3 years (Preferred)
- Business domain process: 3 years (Preferred)
* MS Dynamics (365): 3 years (Preferred)
