L1 Support | Makati | Onsite

MUST HAVE (NON-NEGO)

• Bachelor's degree in computer science, Information Technology, or related field

Has at least 2 years of experience in L1 Support

• Ability to write efficient and optimized SQL queries

Knowledgeable in Azure Synapse/Asure Data Factory

• Previous experience in technical support role is a plus.

Knowledge and experience with IT service management tools and ticketing systems (e.g., ServiceNow, Jira, Azure DevOps) is a plus.

• Position Overview:

Level 1 Support Specialist is the first point of contact for technical assistance and mainly responsible for the monitoring of workflow/pipeline/job executions in Production environment. The ideal candidate should possess excellent communication abilities, strong problem-solving skills, and a customer-focused mindset.

• Job Description:

Serve as the initial point of contact for Client requiring assistance with basic inquiries and issues

• Monitor execution of workflows/pipelines/jobs

Review results of executions and report to Client

• Diagnose and resolve basic issues encountered during workflow/pipelines/job executions

Log and track all issues using the Client's ticketing system from creation to closing

• Document root cause, solution, and create knowledge base documentation to assist with future troubleshooting

Follow up with Client to ensure that reported issues have been resolved to their satisfaction

• Escalate complex or unresolved issues to higher-level support teams according to documented processes

Maintain and update technical documentation and procedures.

• Collaboration with Service Delivery Manager, Project Manager, Client, and/or third-party vendors in the performance of work, as needed

Job Type: Full-time

Pay: From Php25,

• 00 per month
  
  Benefits:
• Health insurance

Schedule:

• 8 hour shift

Day shift

• Monday to Friday

Supplemental Pay:

• 13th month salary

Overtime pay

Ability to commute/relocate:

• Makati City: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• L1 Support: 2 years (Preferred)

write efficient and optimized SQL queries: 2 years (Preferred)

• Azure Synapse/Asure Data Factory: 1 year (Preferred)

Technical Support: 1 year (Preferred)
* ServiceNow, Jira, Azure DevOps: 1 year (Preferred)