Job Description:
Serve as the initial point of contact for Client requiring assistance with basic inquiries and issues
Monitor execution of workflows/pipelines/jobs
Review results of executions and report to Client
Diagnose and resolve basic issues encountered during workflow/pipelines/job executions
Log and track all issues using the Client's ticketing system from creation to closing
Document root cause, solution, and create knowledge base documentation to assist with future troubleshooting
Follow up with Client to ensure that reported issues have been resolved to their satisfaction
Escalate complex or unresolved issues to higher-level support teams according to documented processes
Maintain and update technical documentation and procedures.
Collaboration with Service Delivery Manager, Project Manager, Client, and/or third-party vendors in the performance of work, as needed
Bachelor's degree in computer science, Information Technology, or related field
Has at least 2 years of experience in L1 Support
Ability to write efficient and optimized SQL queries
Knowledgeable in Azure Synapse/Asure Data Factory
Previous experience in technical support role is a plus.
Knowledge and experience with IT service management tools and ticketing systems (e.g., ServiceNow, Jira, Azure DevOps) is a plus.
Attention to detail, organized, and can work well with a team
Strong problem-solving skills and the ability to troubleshoot technical issues
Customer-focused attitude
Excellent communication skills
Job Type: Full-time
Pay: Up to Php25,
- 00 per month
Schedule: - 8 hour shift
Day shift
Supplemental Pay:
Education:
Experience:
- L1 Support: 2 years (Required)
Azure Synapse/Asure Data Factory: 1 year (Preferred)
ServiceNow, Jira, Azure DevOps: 1 year (Preferred)
