Qualifications- Bachelor's degree in computer science, Information Technology, or related field
Has at least 2 years of experience in L1 Support- Ability to write efficient and optimized SQL queries
Knowledgeable in Azure Synapse/Asure Data Factory
- Previous experience in technical support role is a plus.
Knowledge and experience with IT service management tools and ticketing systems (e.g., ServiceNow, Jira, Azure DevOps) is a plus.- Attention to detail, organized, and can work well with a team
Strong problem-solving skills and the ability to troubleshoot technical issues
- Customer-focused attitude
Excellent communication skills
Level 1 Support Specialist is the first point of contact for technical assistance and mainly responsible for the monitoring of workflow/pipeline/job executions in Production environment. The ideal candidate should possess excellent communication abilities, strong problem-solving skills, and a customer-focused mindset.
Serve as the initial point of contact for Client requiring assistance with basic inquiries and issues
- Monitor execution of workflows/pipelines/jobs
Review results of executions and report to Client- Diagnose and resolve basic issues encountered during workflow/pipelines/job executions
Log and track all issues using the Client's ticketing system from creation to closing
- Document root cause, solution, and create knowledge base documentation to assist with future troubleshooting
Follow up with Client to ensure that reported issues have been resolved to their satisfaction- Escalate complex or unresolved issues to higher-level support teams according to documented processes
Maintain and update technical documentation and procedures.
- Collaboration with Service Delivery Manager, Project Manager, Client, and/or third-party vendors in the performance of work, as needed
Job Type: Full-time
Pay: Up to Php25,
- 00 per month
Benefits: - Company events
Health insurance- Opportunities for promotion
Paid training
- Promotion to permanent employee
Schedule:
Supplemental Pay:
Ability to commute/relocate:
* Makati City: Reliably commute or planning to relocate before starting work (Required)
