L1 Service Helpdesk

Position Summary

The System Engineer position, reports directly to the _Technical Team Lead_, investigates, and resolves elementary software and hardware issues remote support with assistance from seasoned engineers.

The System Engineer is also responsible for service request management, working directly with the enterprise end users assisting in support and implementation of technology solutions.

• Responsibilities

Network Monitoring

• Event Management and Incident Management

Diagnosing IT infrastructure errors

• Troubleshooting network and server issues

Maintaining patch and update management

• Backup management

Escalating issues and outage

• Skills

Technology Graduate OR Bachelor of Science in IT

• Must have a prior minimum 2 years of experience in a technical support role.

Effective interpersonal skills and relationship-building skills

• Strong written and oral communication skills (Must have)

Strong analytical and problem-solving abilities, with keen attention to detail

• Must be a team player but should also understand the importance of individual contributions.

Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.

• Must be flexible to work any shift in a 24/7 operation including night shifts.

Candidate should be open for transfer to another location or office, if the job requires so or in the interest of the business requirements.

• The work location will be decided by the Organization depending upon the business requirement.

Candidate should be amendable to work from office.

• Our Culture and You

What does the day in life look like for the Junior System Administrator You come to work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big.

Our employees have indicated that with IT by Design, they will find a home where their passion and career goals finally intersect for them to live a life full of purpose.

• Benefits

HMO Principal

• Maximum Benefit Limit Per Illness Per Year of PHP150,
• 00

+1 Free Dependents Maximum Benefit Limit Per Illness Per Year of PHP150,000.00

• 50% Coverage on 2nd Dependent Maximum Benefit Limit Per Illness Per Year of PHP150,000.00 and 100% coverage on employee 2nd year.

Pru Life UK Life Insurance

• 13th Month Pay

12- Vacation Leaves

• 12- Sick Leave

Pay: Php30,000.00 - Php40,000.00 per month

Benefits:

• Company events

Discounted lunch

• Health insurance

Life insurance

• Opportunities for promotion

Paid training
Schedule:

• Night shift

Supplemental Pay:

• 13th month salary

Overtime pay
* Yearly bonus