About High 5:
Join the leader of the fastest-growing segment of online entertainment Casino Gaming. Developing for the land-based, online, mobile, and social markets, High 5 has created hundreds of games that are played in 150 countries on six continents. High 5 is actively building out the most entertaining social casino gaming experience on both web and mobile platforms, offering a very dynamic, multi-disciplinary, high-learning environment for you to grow within.
High 5 employs a diverse and eclectic group of talented professionals, from brilliant Mathematicians, Software Engineers and Game Designers who construct the technology platforms, to decision-enabling Data Scientists who aggregate data feeds from around the globe, to universe-expanding Artists whose imaginations allow them to craft intricate new worlds. Life at High 5 is anything but ordinary. See us at https://www.high5games.com/
Job Summary:
Join High 5 and contribute to our mission of ensuring secure payment transactions for our clients. This position will play a crucial role in identifying, preventing, and mitigating fraudulent activities to protect our clients and maintain a trustworthy payment environment. This position will oversee our Fraud, Risk, and Payment team and closely collaborate with other internal stakeholders including Product, VIP, and Customer Support to implement effective fraud prevention strategies.
Duties/Responsibilities:
- Coordinate and complete the daily workload assigned.
- Manage escalations from the team and provide proactive feedback and guidance for effective and timely resolution.
- Escalates analyzed cases and makes recommendations to senior management for review/approval.
- Analyze payment data and transaction patterns to identify potentially fraudulent activities.
- Monitor payment transactions in real-time to detect and investigate suspicious transactions.
- Stay up-to-date with industry trends and emerging fraud risks to proactively adapt and improve fraud prevention strategies.
- Conduct thorough investigations of suspected fraudulent activities, including gathering evidence, analyzing trends, and presenting findings.
- Review and assess the effectiveness of existing fraud prevention measures, recommending and implementing improvements as needed.
- Prepare and present reports on fraud trends, mitigation efforts, and success metrics to management.
- Additional tasks and special projects may be assigned at manager's discretion.
Required Skills/Abilities:
- Proficiency in data analysis tools, such as Excel, SQL, and data visualization software.
- Strong understanding of payment processing systems, transaction lifecycles, and relevant regulations.
- Excellent analytical skills with the ability to identify patterns and anomalies within large datasets.
- Strong KYC related background.
- Detail-oriented and proactive approach to problem-solving.
- Effective communication skills for collaborating with diverse teams and presenting findings to non-technical stakeholders.
- Ability to work independently and adapt to a fast-paced, dynamic environment.
- Knowledge of industry-standard fraud prevention tools and techniques.
- Strong critical thinking and decision making.
Education & Experience:
- Minimum of 2 years experience in fraud prevention, risk analysis, or payments security.
- Experience in KYC scope of daily duties, inc. review, analysis and reporting.
- Experience in gaming/casino or similar industry strongly preferred.
- Bachelor's degree in Finance, Business, Criminology or related experience required. Master's degree or professional certifications (e.g., Certified Fraud Examiner) are preferred.
- Experience in Customer Service, preferably KYC focused will be an advantage.
