This job is with Accenture, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Description
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (indicate language) and vice versa
- May require interpretation service during conferences or meetings with counterparts, clients, and vendors.
- Initiate and implement Quality Assurance and process improvement activities
- Assist in Capability Development of bilinguals by conducting coaching or language training activities
- Research, compile and learn business, tools and technical terminologies
- Use and contribute in strengthening translation tools to increase productivity
- Willing to be cross-trained on technical (SAP, Oracle, SFDC, Service Desk, etc.), customer service, financial or project management/support tasks
- Work with teams and diverse range of people
- Work in a Service Desk setting involving spoken and written communication in the foreign language (non-English)
- Work on a project as technical support (SAP, Oracle, SFDC, Service Desk, etc.), customer service, financial, or support tasks
- Other language-related tasks as may be defined and assigned from time to time
Qualifications
- A bachelor's degree in Information Technology, Computer Science, or other relevant fields. Undergraduates with language proficiency are welcome to apply
- Able to effectively communicate, verbally and in writing, in both English and a foreign language (i.e., Korean)
- Experience in providing customer service, analytical testing, quality assurance testing, or other relevant experience
- Familiarity with MS Word, MS Excel, and MS PowerPoint
- Experience in analysis, troubleshooting, problem solving and project management
- Must be willing to work on holidays, weekends, shifting schedules and extended working hours
