Role Details
Contract Duration: Full-time
Training Schedule: Flexible
Work Schedule: Flexible
Work Type and Location: Hybrid
Expected Start Date: October 10, 2024
About Us
A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.
We are recognized as a Most Loved Workplace, and we think its because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.
About The Role
At PartnerHero, a Knowledge Management Specialist requires strong project management skills for implementing Assist and managing content migration. Expertise in content management is essential for updating knowledge base articles and training materials. Effective communication and collaboration with internal teams and stakeholders are crucial for ensuring content accuracy. Technical proficiency with platforms like Assist and Google Drive, attention to detail, and adaptability are also important.
You'll Be...
Content Ownership & Assist Maintenance Management [70%]
- Lead in the successful implementation of Assist in both new hires or new partner launches and deployment for current Flex and legacy partners
- Lead the creation, updating, and management of internal knowledge base articles and training materials housed in Assist Knowledge Base and in the shared Google Drive
- Co-manage the successful migration to a shared Google Drive knowledge base storage from GURU
- Ensure that all internal content is accurate, current, and aligned with company standards and recent updates from the internal and external stakeholders
- Point of contact for GURU De-activation and activation access requests
- Manage the distribution of content to internal teams, ensuring timely access to critical information.
- Oversee the public-facing support content, ensuring it is user-friendly, comprehensive, and regularly updated.
Training & Development: [15%]
- Design and conduct training sessions to educate teams on new processes, tools, and updates in the knowledge base.
- Develop training materials that cater to different learning styles and levels of expertise as a Training as a Service (TAAS) which is a revenue-generating service
- Provide ongoing support and mentorship to team members, helping them navigate and utilize the knowledge base effectively.
Collaboration & Communication [10%]
- Work closely with subject matter experts, partners, and operations to gather and verify content for accuracy.
- Collaborate with cross-functional teams to ensure content reflects the latest developments and best practices.
- Act as the main point of contact for internal content-related queries and issues.
Continuous Improvement [5%]
- Regularly review and analyze the effectiveness of training programs and content materials.
- Implement feedback from teams to enhance content quality and training outcomes.
- Identify gaps in current content and proactively develop solutions to address them.
What You Bring To The Table
- Preferably with relevant experience as a Learning and Development Specialist, Trainer, or any related position
- Ability to quickly learn and absorb partner culture, processes, and policies
- Bachelor's degree or equivalent
- Growth mindset (receptive to feedback, learner)
- Excellent communication skills (verbal, written, interpersonal)
- Apply (/Recruiting/jobs/Apply/920584)
- Analytical skills
- Problem-solving skills
- Adaptable
- Detail-oriented
- Independent/Resourceful/Curious
- Able to work under pressure
- Excellent time management and organizational skills
- Proficiency in G-Suite applications (Docs, Sheets, Slides, etc.)
- Proficiency in MS Office
Bonus Competencies:
- Management experience (project or people)
- Experience providing performance feedback
- Knowledge of adult learning theory
- Knowledge of various learning management systems (LMS)
- Experience facilitating eLearning modules and leading virtual training sessions via Zoom
- Experience working in a startup environment
What We Provide:
- Location: Metro Manila (Hybrid)
- Full time (40 hours a week) the potential for overtime exists if needed by the company
- Schedules will vary depending on the companies supported
- Competitive salary compensation based on experience
- Attractive benefits package such as medical, dental, and vision (determined by the location)
- Training opportunities provided by PartnerHero and outside entities
- Ability to own your career and determine your next move at PartnerHero
- Equipment needed to be successful in your role
Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
Care for others - Cooperate, empathize, and seek opportunities to put each other first.
Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
Take ownership - Doing the right thing should come naturally.
Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues
PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact
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