Key Account Specialist (URGENT)

Job description

• Job Summary

The Key Accounts Specialist acts as a representative of the company to its customers and is responsible in processing the end to end business transaction of the company and the account.

Duties and Responsibilities

Accounts Management

• Regularly visits the customers or accounts based on the assigned Monthly Call Plan;

Checks for potential accounts by meeting with different in-charge of procurement of Hotels, Restaurants, or Cafs;

• Plans Daily Itinerary and declare to the District Sales Manager (DSM) and Sales Manager all planned visitation;

Timely reports to the DSM and Sales Manager any issues or concerns on the assigned accounts;

• Ensures the availability of displays and ensure that the actual display are based on the planogram;

Resolves issued or complaints from customers or principals and escalate unresolved issues to the DSM/Sales Manager;

• Maintains deep understanding of customer needs;

Monitors accounts performance and suggests sales strategies to increase sales;

• Regularly checks the expiration of products on the consignment accounts to immediately facilitate returns;

Monitors and checks the Sales Reports of all Merchandizers to know the sales performance of each brand;

• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs;

Purchase Orders, Distribution and Returns

• Regularly monitor the inventory level of the products on all accounts;

Ensures all assigned accounts have available stocks on the shelves by checking and referring to the offtake or sales report;

• Communicates with Logistics and Warehouse Team of DFVI and/or to Dyna Drug Corporation to ensure that the orders of the accounts are delivered on time;

Ensures to be updated on the stock level of each account handled;

• Timely submits PO to the Sales Admin to ensure that there are no delay with the processing of the accounts orders;

Facilitates the returns of products from different accounts;

• Checks and gather data on why there are returned products;

Develops and suggests strategies to minimize product returns;

• Sales and Collection

• Achieves sales growth and/or hit sales targets for the assigned accounts;

Set daily, monthly, or annual plan of action or goal setting to effectively hit or surpass sales target;

• Reports to the DSM for any issues or concerns that may affect sales performance;

Identify and reports emerging markets and market shifts while beingfully aware of new products and competition status;

• Ensures collection of sales from the consignment accounts after each PO;

Communicates with the Contact Person of the account for any unsettled receivables;

• Suggests marketing initiatives to improve sales performance or improve sales of an underperforming brand;

• Others

• Supports the Sales Manager and Dygen Pharma Business Manager in developing programs, policies and procedures relative to the improvement of the Department and its services;

Abides by the company rules and regulations implemented with regards to policies and procedures, Quality Management, and in the Employee's Handbook; and

• Performs other duties that may be assigned by the Sales Manager and Dygen Food Business Manager.

• Competencies (Knowledge, Skills, and Experience Needed for the Job)

• Educational Requirements

A graduate of Business Administration or Management or any Business-related course

• Competency

1 4 years related experience in field sales in any industry or 1 2 years related experience in field sales in Fast-Moving Consumer Goods (FMCG)

• Management Skills: Management Skills: Time Management, Planning, organizing and coordinating

Demonstrates good judgement, attention to details and dealing with complexity

• Excellent interpersonal skill, social perceptiveness, and self-confident

Computer Skills: spreadsheet, word processing, presentation

• Desirable

• Interpersonal skill, social perceptiveness, patience, and self-confidence

* Communication skill: verbal, written, and active listening

• Ability to work under pressure

Job Type: Full-time

Benefits:

• Paid training

Supplemental Pay:

• 13th month salary

Ability to commute/relocate:

• Pasig City: Reliably commute or planning to relocate before starting work (Required)

Education:

• Senior High School (Preferred)

Experience:

• Account Specialist: 1 year (Preferred)

Language:

• English (Preferred)

Expected Start Date: 07/31/2024