Key Account Manager

About REBEL

REBEL is one of the largest Health & Wellness communities in the world with 500,000+ users in 100+ countries. We're changing the game through industry defining Employee Wellbeing solutions adopted by leading companies such as Accenture, Jollibee Foods Corporation and Unilab.

We are health and fitness advocates and believe that everyone - from our team to our users - has the potential to become the best version of themselves.

The role

REBEL's customers are some of the largest companies across Asia. They use our digital solutions to drive game-changing health outcomes among their employees.

We're looking for a highly motivated Key Account Manager to work directly with the founders and our teams to manage REBEL's biggest customers and all engagement initiatives, creating a world-class experience for each of our customers.

This role is focused on working very closely with our partners to drive their success through effective, human-centric and data-driven strategies that create the maximum impact.

Responsibilities

Hands-on Account Management: build exceptional relationships with our top customers, ensuring they are supported all the way, with each and every one of their requirements

Always on, always reliable: ensure you are always responsive, attentive and quick to find answers to key problems and challenges company partners might find, always finding a positive outlook and solution

Outstanding onboarding experiences: develop best-in-class strategies to onboard each of our new partners as well as their employees into the programs we lead.

Engagement Campaigns: you drive high business impact by building successful engagement campaigns together with our customers to drive employee engagement with REBEL's product and solutions

Increase Employee satisfaction and Utilization: through engaging campaigns and data-driven initiatives, increase the usage of REBEL among our customers with a continuous focus on data.

Quality above everything: with an eye for detail and a focus on every step of the customer experience, you work closely with your colleagues to make the REBEL experience a product that fundamentally stands out.

International focus: we are building a global product, and in that respect, we want our ambition and focus to expand to the rest of the world. As such we want to keep an international mindset with every step that we take

Be data-driven: data is at the core of the decisions we make, we need to relentlessly focus on key metrics: utilization, engagement, customer satisfaction and NPS scores. You look at data every day and for every initiative you take.

Achieve goals: whether it's short term KPIs or longer term quarterly or yearly targets we need to do everything possible to achieve what we set out to do

Qualifications

In order to succeed in the role, you should have:

• Ideally, experience in a customer engagement, account management or campaigns role, preferably within a high-growth start-up, consultancy, or marketing agency company
• A people's person, that has exceptional communication skills and an engaging and reliable personality
• A results-driven approach, that thrives on achieving success and impact
• A data-driven mindset, making decisions based on hard facts
• A high energy and self-motivated personality, a team player
• A resilient and don't stop until we win mindset
• Exceptional attention to details
• Excellent written and verbal communication skills in English
• Openness to feedback and always willing to improve and develop

Benefits

A competitive package

A flexible approach to working remotely

Free Personal Coach to support with health & wellness goals

Monthly team social events (virtual + in-person)

Have a real impact by helping more people around the world get healthier