Job Req Number: 85548
Time Type: Full Time
Responsibilities:
Account Management
- Support all aspects of the account relationship as a primary point of contact for customer
- Proactively work within the Commercial organisation to constantly assess changes to the business and impact to DSV's growth and profitability in the current volatile and uncertain market
- Help identify all potential risks and develop mitigation plan
- Identify and implement Continuous Improvement initiatives
- Maintain and grow margins (preparation of rates, oversee operating costs)
- Work closely with Operations to deliver high level of service to customers
- Effectively manage any issues that arise
- Develop relevant internal and external metrics to measure performance
- Proactively manage and monitor customer KPI's through data quality processes
- Become a part of an account focused cross-functional team that proactively participates in the account planning, sales support & delivery process
People Management
- Support and help manage cross-functional teams through influence and persuasion
- Collaborate closely with regional and local staff to coordinate account activities
- Provide proper guidance to teams
- Deliver results by leveraging the skills of the right people at the right time
- Assist in the resolution of difficult issues through effective negotiation tactics
- Support communication strategy within accounts
- Maintain high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction
- Work well in a global environment where customer business can span multiple continents
- Communicate effectively
Qualifications:
- Knowledge & Skills
- Strong personal characteristics, energy, drive, focus, motivation, responsibility.
- Great Sales support skills and the ability to follow through on leads
- Self-motivated and ability to use own initiative, with the ability to work without supervision.
- Well-developed time management skills - ability to work to deadlines and with timetables. Multitasking is essential.
- Project management of initiatives where required.
- The ability to seek opportunities for synergy and integration
- Business acumen analyzing financial information, dealing with complexity, problem solving and using sound judgment.
- Identifying critical operational or other issues and recommending solutions
- Ability to continuously review / refine processes to achieve the optimal solution
- Minimum of 1-2 years of handling Pharmaceutical & Healthcare customers
- Education & Training
- Have completed related any Healthcare courses (training, workshops & seminar)
- Bachelor degree or above in business/freight forwarding or related disciplines
- Experience
- Minimum 10 years of operational working experience in global forwarding / logistics company
- Personal Characteristics
- High level of integrity and professional working standards
- International mindset, presentable and articulate, able to work under pressure, high level of attention to details, result-oriented and customer-focused.
DSV Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.
