We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Key Account Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts
- Establish good rapport and trust though proactive engagement
Understanding client needs and identifying new business opportunities for upselling- Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
Coordinate with internal teams to deliver solutions that meet client's objectives
- Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation
Prepare regular reports of progress and forecasts to internal and external stakeholders
Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience- Experience in account management and customer service
Proficient in English
- Tech-savvy and computer literate
Excellent communication and interpersonal skills- Hands-on and a positive attitude
Team player with a high level of energy and able to work independently
- Can do work onsite in Makati City and willing to do fieldwork
Can start ASAP!
Job Types: Full-time, Permanent
Pay: Php25,- 00 - Php40,000.00 per month
Benefits: - Company events
Health insurance
Paid training- Promotion to permanent employee
Schedule: Day shift
* On call
Supplemental Pay:
Experience:
- Account management: 2 years (Preferred)
Expected Start Date: 08/01/2024
