Junior Operations Manager

As a Junior Operations Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our collection processes.

• Responsibilities:

Oversee day-to-day collection activities, ensuring adherence to company policies and regulatory guidelines.

• Monitor team performance metrics, identify areas for improvement, and implement strategies to optimize productivity and results.

Provide guidance, support, and mentorship to collection agents, fostering a culture of accountability and excellence.

• Maintain open lines of communication with both internal teams and external stakeholders, ensuring clarity and alignment on objectives.

Identify opportunities for process optimization and efficiency gains, collaborating with cross-functional teams to implement enhancements.

• Conduct regular audits to ensure compliance with industry regulations and maintain the highest standards of quality and integrity.

Generate insightful reports and analysis to track key performance indicators and provide actionable management insights.

• Qualifications:

Bachelor's degree in Business Administration, Management, Finance, Economics, or a related field is preferred.

• Proven experience in the collection industry, with at least 5 years of relevant experience.

Strong and assertive personality with the ability to lead and motivate teams effectively.

• Excellent oral and written communication skills, with the ability to convey complex information clearly and concisely.

Demonstrated ability to inspire and influence others, fostering a positive and collaborative work environment.

• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.

Ability to thrive in a fast-paced and dynamic environment, adapting quickly to changing priorities and requirements.

Job Type: Full-time

Pay: Php60,

• 00 - Php85,000.00 per month
  
  Supplemental pay types:
• 13th month salary

Experience:

* Junior Operations: 5 years (Required)