Job Description:- Perform value-added activities for customers such as commission processing and document template creation.
Ensure timely and accurate delivery of services to customers (e.g. doc templates, commission processing).- Provide first level support and assist technical support team members in resolving end-user support queries (including troubleshooting with customer and responding to queries relating to system features and usage).
Deliver advice and assistance to new and existing customers with respect to system configuration and management features.
- Represent Loanworks to a high professional standard both externally and internally, making positive efforts to build and reinforce the Loanworks brand.
- From time to time, you may be called upon:
Working with Loanworks installer to ensure a positive initial experience for new customers, liaising with customer, co-ordinating customer-specific requirements.
- Conducting internet and phone-based end-user training for both new and existing customers as well as internal trainings for Loanworks staff.
Maintaining and enhancing system documentation and training materials.- Testing of LW Systems and other features as per request.
Minimum 6 months to 2-year experience in a customer service role within the software industry.- Strong communication skills, excellent written and verbal English language skills.
High degree of competence in Microsoft Word, Excel.
- Demonstrated commitment to customer service.
Strong emphasis on attention to detail.- Demonstrated ability to prioritize workload and meet deadlines.
Work well under pressure.
- Ability to work independently and as a part of a team.
Job Types: Full-time, Permanent
Pay: Php25,
- 00 - Php30,000.00 per month
Schedule: - Day shift
Early shiftSupplemental pay types: Performance bonus
Education:
Experience:
- Customer Support Representative: 1 year (Required)
Language:
* English (Required)
