Diversity Statement
At Fluor, we are proud to design and build projects and careers. This requires teams that are as unique as the projects we execute. We are committed to fostering a work environment that embraces Diversity, Equity, and Inclusion (DE&I) for all so our employees and stakeholders benefit from the creative solutions derived as a result of embracing differences.
Job Description
Are you ready to take your career to the next level Now is an exciting time to join the Fluor team in the Philippines!
Join us and enjoy the following!
- Competitive salary
- Various allowances
- Time Off with Pay
- Alternating Friday Off Week
- Health and Life Insurance
- Retirement Plan
- Savings and Investment Plan
- Employee Assistance Program
- Overall Wellbeing Programs
- Employee engagement activities
- Participation to volunteer programs that impact our community
- Membership to various Employee Resource Groups
- Comprehensive Training Program
- Mentoring Culture
This position is primarily involved in work in the computer field performing systems analysis, design, development, documentation, testing, or modification of computer systems or programs. The position exercises discretion and judgment.
The Associate Specialist I has entry level knowledge within designated Information Technology (IT) area of responsibility that is applied to specific assignments. This role executes assigned tasks and collaborates on IT projects while exhibiting consistent, current knowledge of new technologies, and platforms.
- Has a depth of experience in at least one of the following operational service areas: Collaborative End-User Services, Desktop Services, Groupware Services, Data Center Infrastructure Services, Enterprise Networking Services, Service Delivery or Video & Voice Services
- Collaborate with all business groups in delivering IT Operation Service.
- Contribute to the continuous improvement of the IT functions
- Assess, maintain, support, and modify existing solutions utilizing standard procedures and techniques
- Apply methodology to support business applications, and investigate operational problems as necessary
- Assist in the preparations of full spectrum of specifications and user requirements
- Assist higher-level specialist in the maintenance of solutions
- Participate with cross-functional team members in issue identification, process impacts, and solution development discussions to optimize end-to-end solutions
- Provide on-call technical support for end users as required
- Monitor, test and analyze solutions to ensure maximum performance, efficiency, and availability
- Analyze usage, identify problems, document, and submit to solutions lead
- Analyze and make independent recommendations regarding solutions to problems with varying complexity in accordance with organization and/or project objectives and guidelines
- Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner, set priorities, and meet deadlines
- Plan and organize own work assignments, as well as carry out tasks from management staff
- Has an independent and flexible approach to work
- Maintain compliance with all applicable policies, procedures, and global standards
- Adhere to and support Fluor's policies for Health, Safety & Environmental; Diversity, Equity & Inclusion and Sustainability
- Effectively develop and apply the Core Skills to the job
- May need to travel to attend to business related matters
- Meet expectations on attendance and punctuality
- Other duties as assigned
Notice To Candidates
Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependent) education, professional registration, employment, references, passport verifications and Global Watchlist screening.
To Be Considered Candidates
Must be authorized to work in the country where the position is located and be able to interview on site., Must be authorized to work in the country where the position is located.
Basic Job Requirements
- Accredited four (4) year degree or global equivalent in applicable field of study and one (1) year* of work-related experience or a combination of education and directly related experience equal to five (5) years* if non-degreed; some locations may have additional or different qualifications in order to comply with local requirements
- Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors
- Job related technical knowledge necessary to complete the job
- Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines
- Ability to attend to detail and work in a time-conscious and time-effective manner
Other Job Requirements
Data Center Services
- Monitor servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems
- Ensure system connectivity of all servers, shared software, groupware, and other applications
- Provide technical support during major system outages and perform root cause analysis and corrective action planning
Local IT Service Delivery
- Core tasks: Scope Involvement in:
- Perform Asset Management
- Perform Central Receiving
- Perform Deskside Support
- Perform Incident ticket management
- Perform Asset database updates
- Perform IT administrative tasks
- Perform Self Training
- Assist with User Training
Network Services
- Monitor Network Infrastructure
- Ensure system connectivity of all Network connected devices and other applications
- Provide technical support during major system outages and perform root cause analysis and
corrective action planning
- Coordinate all Network vendor related maintenance contracts.
Voice & Video Services
- Monitor Network Infrastructure
- Ensure system connectivity of all Network connected devices and other applications
- Provide technical support during major system outages and perform root cause analysis and corrective action planning
- Coordinate all Network vendor related maintenance contracts.
Preferred Qualifications
- Accredited degree or global equivalent in Computer Science, Engineering, Business Management, or other related discipline
- One (1) year related experience in technical services for hardware/software engineering and production support of Information Technology (IT)
- Ability to demonstrate technical and non-technical communication skills, both oral and written
- Able to analyze and act upon operational reports
- Strong team-oriented interpersonal skills
- As applicable one or more of these skills may be required:
- Ability to analyze reports and remediate vulnerabilities in firewalls, routers, Intrusion Detection Systems, and Vulnerability Assessments
- Some proficiency with telecommunications, local area network/wide area network (LAN/WAN) and multi-platform environments
- Some proficiency in areas of voice telecommunications technologies, including cell phones, calling cards and connections with user environments
- Knowledge in support of messaging environments
- Proficiency in end user services support, including knowledge of help desk management processes, desktop support, or asset management
Requisition Number
147315BR
Diverse Workforce
We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.
