This job is with Accenture, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Description
- Communicate with client customers via voice to help resolve the issues being faced.
- Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
- Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
- Adapts effectively to changing plans and priorities.
- Is able to follow a collaborative approach with people at different levels or working style.
- Demonstrates ownership for goals. Drives himself and others to achieve desired results.
- Reviews and monitors progress with course correction to ensure success. Constantly raises the bar after each achievement.
- Manage team expectations and project SLAs.
- Monitor knowledge sharing and retention within the team.
- Coordinate with supervisor and manager to provide day to day insights.
- Share with supervisor and manager performance trends of the team and agree on next steps.
- Handling customer escalations or providing resolutions which require higher level of authorization.
Qualifications
JOB QUALIFICATIONS:
Qualifications Required
- Graduate in any discipline from an accredited institution
EXPERIENCE (Must Have Skills)
- Total Experience: 3 Years +
- International Voice Experience
- US Telecom Experience would be desirable.
SET YOURSELF APART: (Good to have skills):
- US Telecom Exp
- Technical / Telecom Troubleshooting Experience
