BENEFITS :
Career Development
Multicultural Interaction
Laundry Allowance
Rice Subsidy Allowance
Uniform Allowance
Share Purchase Plan (SPP)
Profit Participation Plan (PPP)
Provident Fund
Sick Leave
Vacation Leave
HMO Coverage (upon hire)
Extended HMO Coverage
Group Life Insurance
Health and Wellness Program
Member Referral Program
Special Meal Allowance
Member Assistance Program (MAP)
Corporate Social Responsibility Program
Relocation Assistance for 1 month for those applicant located abroad
Free Visa processing
JOB DETAILS :
Company profile:
This is a Canadian Multinational Company and the largest IT/BPO Company. They are one of the world's largest IT and business consulting firms that sustain profitable growth-deliver a wide range of benefits for your company, clients, and consultants.
Position: JapaneseTechnical Support
Industry: IT Company
Salary: Php 75,000 (still Negotiable)
Location: Taguig.
Work Set-up: Hybrid (Work from home/Work Onsite)
Requirements:
Open to Japanese National
Degree holder of any course
Having an IT experience is a plus but not required
Good written and verbal communication skills in the English and Japanese language
Technical Support background
Willing to undergo training
Responsibilities:
Receive and respond to Japanese user inquiries and requests via phone, chat, portal and email.
Handles first line incidents from Japanese Users, including troubleshooting, resolution where possible and assignment or escalation of tickets to 2nd/3rd line support teams.
Supports Service Request Management and Service Restoration Management Level 1 of Japanese customers
Resolve issues utilising excellent customer service skills, problem solving skills, technical thinking/reasoning skills.
Develop a comprehensive understanding and mastery of all Service Desk tools
Perform other duties as assigned
Recruitment Process:
Paper Screening
Language Interview
Technical Interview
Final Interview
Intent to Offer
HOW TO APPLY:
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