JOB DETAILS :
A freight forwarding Transportation and logistics firm located in Cebu. This logistics BPO is currently providing world class service to their fortune 500 shippers and logistics firm. They are providing supply chain and customer service centric approach to be the best leading brand of logistics.
Position: Japanese Language Support (Data Analyst)
Industry: Freight Forwarding Consultancy Firm
Salary: P 80,000 to P 81,000
Schedule: Fixed Nigh Shift (3pm to 12 midnight)
Location: Cebu
Days: 5 days a week and 2 days off (Sat and Sunday off)
Arrangement: Work Onsite
Training is provided
Duties and Responsibilities:
. Audit if all deliveries for Japanese clients have been completed on time
. Monitor shipments of Japanese clients and trace the current status and escalate if needed
. Investigate delivery issues of Japanese clients if any
. Monitor shipments of the Japanese freight forwarding firm
. Manage Japanese client's logistics operations and oversee inventory procedure
. Identify the issues based on the data collected and recommend the appropriate solutions
. Contact carriers for rates, schedules, delays and more
. Maintain database of client's companies and carrier's information.
. Handle invoices and billings of freight forwarding partners for adjustment
Requirements:
- Can speak Japanese language
- Must be Filipino who can speak Japanese and English
- Open to JLPT passers and Non Passers (NO JLPT required)
- English Language is 70% and 30% Japanese
- Must be able to speak English well and Japanese around conversational level
- Open to degree holder of any course
- Having logistics experience is an advantage but not required
- Has exposure in using excel and willing to undergo training if needed
- Having customer service background is highly preferred but not required
- Can work in Cebu, full time and work onsite
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