Japanese - help Desk Supervisor

_Job Title: Help Desk Supervisor_

• Job Description:

a. Leading and overseeing the Help Desk technical team.
b. Manages, evaluates and tracks team's performance.
c. Handles inquiries/incident reports coming from clients in both English and Japanese via phone, email, chat, etc. in accordance with existing processes and guidelines.
d. Translates inquiries from Japanese to English and vice versa, and escalates as needed
e. Checks weekly and monthly help desk performance reports created by Help desk members and provides guidance.
f. Well-versed in communicating with Japanese clients and other Department Managers.
g. Extracts and analyzes relevant data and initiates process improvements in problem areas.
h. Attend daily, weekly and monthly meetings (as needed).
i. Such other duties as may be determined from time to time within the general scope of the post

• Qualifications:

a. JLPT level N1 - N2 (CERTIFICATE IS A MUST TO RECEIVE LANGUAGE ALLOWANCE)
b. with people management skills - able to handle more than 5 team members
c. well-versed in communicating with Japanese clients (Mainly Non Voice)
d. with project management skills - highly experienced
e. Bachelor's degree graduate

• Work Set-up:

Work on-site (8AM to 5PM) Monday to Friday

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift

Company events

• Opportunities for promotion

Promotion to permanent employee
Schedule:

• 8 hour shift

Day shift

• Monday to Friday

Overtime
Supplemental Pay:

• 13th month salary

Performance bonus