Japanese CSR (On-Site)

Description

We are seeking a highly motivated and skilled Japanese Customer Service Representative (On-Site) to join our growing team in Southeast Asia. The ideal candidate should have at least 3-5 years of experience in the job market context of SEA and be fluent in both Japanese and English.

Responsibilities

• Provide exceptional customer service to Japanese-speaking customers via phone, email, and chat
• Assist customers with inquiries, complaints, and product information
• Resolve customer issues in a timely and efficient manner
• Collaborate with cross-functional teams to ensure customer satisfaction
• Contribute to the improvement of customer service operations by identifying areas for improvement and suggesting solutions
• Maintain accurate records of customer interactions and transactions
• Ensure compliance with company policies and procedures

Skills and Qualifications

• Fluent in both Japanese and English, with excellent written and verbal communication skills
• 3-5 years of experience in customer service in the job market context of SEA
• Strong problem-solving skills and ability to think creatively
• Excellent time-management and organizational skills
• Ability to work independently and as part of a team
• Strong attention to detail and accuracy
• Proficient in using customer service tools and software
• Bachelor's degree in a related field is preferred