Teradyne's Digital Workplace group is looking for a highly motivated IT Technical Support to join our team in Cebu. You will be responsible for providing technical assistance and support to internal customers, ensuring smooth operation of computer systems, networks and software applications. You will troubleshoot issues, diagnose problems and implement solutions to ensure efficient and effective IT operations.
This role requires strong problem-solving skills, excellent communication abilities and a customer-focused approach.
Key Responsibilities:
Provide timely and effective IT support to end-users via phone, email, chat, or in-person to meet our service level agreement.
Troubleshoot and resolve technical issues related to computers (PC/Mac), servers, networks, printers, scanners, video conferencing and other workplace devices promptly.
Collaborate with cross-functional teams to test and evaluate new technologies and solutions for regional and global deployments.
Communicate with external vendors and service providers to coordinate support activities, escalate issues, procure necessary hardware and software.
Stay updated on emerging technologies, industry trends, and best practices in IT support. Recommend improvements to IT processes, policies, and procedures to enhance efficiency and effectiveness.
Qualifications and Requirements:
Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
At least 8 years of experience in IT technical support or helpdesk role.
Strong knowledge and hands-on skills in Windows and Mac operating systems, Microsoft office application and various software programs.
Familiarity with networking concepts and devices, such as routers, switches, firewalls and VPNs.
Ability to work independently, diagnose and troubleshoot technical problems and provide effective solutions.
Excellent communication and interpersonal skills, with a customer-oriented attitude.
Good time management and organizational skills, with the ability to prioritize and multitask to meet project deadlines.
Willingness to learn new technologies and skills and keep up with the latest trends.
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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
