IT Technical Support

Position: Junior IT Support Specialist

Job Responsibilities:

• Provide technical support for company-issued mobile devices, laptops, and various hardware peripherals.

Troubleshoot and resolve software, hardware, and connectivity issues for iOS, Android, and Windows devices.

• Assist with the setup, configuration, and deployment of new devices and applications.

Monitor and maintain mobile device management (MDM) systems to ensure device compliance and security.

• Develop, update and maintain documentation for support processes, common issues, and their resolutions.

Collaborate with IT teams to implement and improve support processes and procedures.

• Conduct training sessions for employees on the proper use and care of devices and applications.

Manage inventory of spare devices, accessories, and related hardware.

• Stay current with the latest trends, technologies, and best practices in mobile device and hardware support.

Participate in 24x7 rotational support roster as assigned by management

• Job Requirements:

• Education:

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field. Non-degree holders will be considered on a case-by-case basis with requirements to undergo more stringent assessment and/or interviews.

• Experience:

Minimum 3 years of experience in providing technical support for mobile devices and hardware in a corporate environment.

• Technical Skills:

Proficiency in supporting Android, and Windows devices.

• Knowledge of mobile device management (MDM) systems such as Airwatch, MobileIron, or Microsoft Intune.

Familiarity with common mobile applications and platforms (e.g., Office 365, G Suite, Salesforce).

• Understanding of Wi-Fi, VPN, and cellular connectivity troubleshooting.

Experience with remote support tools such as LogMeIn, TeamViewer, or RDP.

• Basic understanding of networking concepts and protocols (e.g., DHCP, DNS, TCP/IP).

• Soft Skills:

Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.

Ability to work independently and collaboratively in a team environment.

• Excellent customer service skills and a positive attitude.

• Certifications:

Relevant certifications such as CompTIA A+, Apple Certified Support Professional (ACSP), or Microsoft Certified Solutions Associate (MCSA) are advantages

• Personal Qualities:

Customer-focused and driven to provide exceptional support.

• Adaptable to rapidly changing technologies and environments.

Strong organizational and time management skills.

• Proactive in learning and staying updated with the latest technologies, best practices, and tools relevant to the role.

Job Type: Full-time

Benefits:

• Company Christmas gift

Company events

• Health insurance

Life insurance

• Opportunities for promotion

Promotion to permanent employee
Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Quarterly bonus

Application Question(s):

• How much is your expected salary

Are you willing to work in Shifting Schedule

Experience:

technical support: 2 years (Required)