Job Description- Diagnose and troubleshoot network, computer system, hardware, and software failure.
Provide technical support to customers for the company's software products and application systems.- The primary focus of the role is to ensure that any issues with the systems are efficiently resolved, to minimize disruption of operation.
Provide dedicated telephone and live-chat support for customers and other departments in real-time.
- Ensure any repeat incidents are identified and escalated to ensure the appropriate resolution is applied.
Ensure that all queries and support calls are logged and tracked and keep customers regularly informed regarding progress and resolution.- Create and maintain process and procedure documents and other user-specific documentation, including documentation on resolved issues.
Communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes
- Perform other duties as assigned related to IT works
Reports directly to the team leader
Bachelor's degree or equivalent, preferably in Computer Science/IT- Basic knowledge of hardware and software troubleshooting
Good verbal and communication skills
Minimal supervision- Flexible in working rotational shifts
Logical and Rational thought
Willing to be assigned at Marcos Highway, Antipolo City
Job Type: Full-time
Schedule:
8 hour shift
