We will reach-out to you via your email address provided in your resume. Please make sure to check your email in the next 2-3 business days. Shift : 06:00 AM - 3:00 PM WHAT YOU WILL DO: Manage Tickets and Requests
Receive and record all calls from our customers.
Provide initial assessment of all Tickets, attempt first-time resolution, and /or escalation.
Help to improve efficiency, processes, documentation, and automation.
Work on assigned Maintenance tasks and tickets
Work on assigned Project tasks
Backlog ticket assistance
Perform assigned platform clean ups
WHAT YOU NEED TO SUCCEED: Understanding of Group Policy/ADMX within Intune/Endpoint Manager
Good practical experience of Intune and device management/compliance
Excellent understanding and practical of public DNS records
Understanding of best practice security principles
Good understanding and practical experience of backup best practices and restore processes.
Good working knowledge of networks, switching, routing and traffic management
Strong knowledge and experience of Office 365 services including Exchange Online, SharePoint, Teams and OneDrive.
Excellent technical troubleshooting capabilities including Windows OS and applications, email flow and routing, and Office 365 services. MacOS experience is a plus.
Good working knowledge of networks, routing & switching
Powershell scripting and use for administration and automation
Azure infrastructure and design and implementation knowledge
Deployment of applications using third-party tools SCCM or other RMM application
Understanding of SCIM and SSO with Azure AD
Benefits:
Two-week FREE Accommodation for those relocating to Pampanga
21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
HMO coverage for employee +1 FREE dependent on the first day of employment
+1 additional FREE dependent per successful year of tenure (up to five (5) years)
Tenure Incentive Program*
FREE daily meal
Referral Bonus of up to Php20,000.00
ALL government mandated benefits
*Terms and conditions apply
