NOTE: We will reach-out to you via your email address provided in your resume. Please make sure to check your email in the next 2-3 business days.
Available for Multiple Open Roles! Office Location: Clark, Pampanga
Work Arrangement: Onsite or WFH
Work Shift: Morning, Mid, or Night Shift
The IT Systems Engineer is a senior technical role primarily responsible for 2nd level technical assistance including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, cloud systems, databases, and the Internet.
This role also provides support in the deployment, installation, and maintenance of systems.
About the Job Providing remote assistance to end users for issues escalated from Level 1 support.
Delivering support for workstation-, server-, and networking systems.
Installation, monitoring and managing of client cloud infrastructure.
Support and change management of Microsoft (Office) 365 and Azure systems.
Establishing, operating, and maintaining data communication systems.
Installing, monitoring, and supporting web server hard- and software.
Performing server backup and recovery operations.
Skills and Qualifications: Very high-level verbal and written English
Preferably with MSP Experience
5+ years experience in IT support roles
Extensive experience working within ticketing systems.
Extensive Experience working with monitoring / RMM systems.
Extensive knowledge of modern desktop environments Microsoft Windows 7 11.
Solid understanding of end-user hardware setup, support, and troubleshooting.
Good fundamental Networking experience.
Significant Microsoft Server experience with good fundamental understanding of Virtualization.
Basic Microsoft Azure Active Directory experience.
Significant Hyper-V Virtualization experience.
Experience with setting up users, groups, and simple configuration of Microsoft 365
Advanced knowledge of modern backup and disaster recovery technologies.
Fundamental understanding of IT security principles.
Advanced Microsoft Server knowledge
Expert on Microsoft 365, including establishing new clients from scratch, and advanced configuration of SharePoint, Teams, OneDrive, and other M365 technologies.
Advanced Microsoft Azure Knowledge
Microsoft SQL experience
Backup products: StorageCraft, Azure Site Recovery, Barracuda Backup and Veeam.
Benefits:Two-week FREE Accommodation for those relocating to Pampanga *
21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
HMO coverage for employee +1 FREE dependent on the first day of employment
+1 additional FREE dependent per successful year of tenure (up to five (5) years)
Tenure Incentive Program*
FREE daily meal
Referral Bonus of up to Php20,000.00*
ALL government mandated benefits
*Terms and conditions apply
