Chevron is accepting online applications for the position of
IT System Support Analyst located in
Makati City, Philippines through
November 27, 2024 at 11:59 p.m. PH Time; with flexible onboarding date.
Join our Team
Chevron invests on its people to build technical and professional competencies through various training opportunities, development programs, mentoring/coaching engagements, and certification courses. All are applied through experiential learning and actual practice while solving real business problems, but in a safe, supportive, and fail-fast environment.
Technology will play a crucial role in unlocking ever cleaner and more affordable sources of energy. Chevron is seeking innovative, technology professionals with a desire to thrive in the global digital environment and help us lead the global energy transition.An IT career at Chevron offers you the opportunity to work in a technical environment with a global reach. We differentiateourselves through the application of cutting-edge technology, and by taking a collaborative approach that includes in-house expertise, proprietary solutions, and strategic partnerships. We also offer flexible work schedules and very competitive benefits.
Join Chevron IT. Grow your skills with us and enjoy a great career with Chevron.
The
IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products. Responsibilities include managing software configuration, testing and deployment. The position also collaborates with cross-functional teams to resolve software issues and implement updates or patches.
As An IT System Support Analyst, You Will
- Design system support strategies and procedures. Manage and resolve complex technical issues and challenges.
- Mentor junior team members within the organization.
- Provide technical support and troubleshooting for internally developed software applications and vendor software packages.
- Monitor system performance and ensure the availability and reliability of software applications.
- Collaborate with development teams to resolve software issues and implement updates or patches.
- Manage software installations, configurations, and upgrades.
- Document support processes, procedures, and troubleshooting steps.
- Assist in the evaluation and selection of new software solutions to meet business needs.
- Conduct training sessions for end-users to ensure effective use of software applications.
- Maintain strong relationships with software vendors to ensure timely support and updates.
- Participate in the development and implementation of IT policies and procedures.
- Stay current with industry trends and emerging technologies to provide innovative support solutions.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Proven experience (3+ years) as an IT System Support Analyst or similar role.
- Skilled in supporting internally developed software
- Skilled in implementing and supporting vendor software packages including software installation, configuration, maintenance and deployment.
- Experience consuming RESTful APIs
- Skilled in troubleshooting and resolving software issues.
- Skilled in database management and query languages (e.g., SQL).
- Experience in user access management, modern applications security and cybersecurity best practices in application support.
- Experience using Azure DevOps or similar tools to manage work (Repos, Boards, Backlogs, Projects)
- Skilled in testing methodologies and applying multiple levels of testing (Functional, Integration, and UAT)
- Experience working in a geographically distributed team following DevOps practices and agile methodologies like SAFe, Scrum, or Kanban.
- Ability to evaluate and prioritize requirements based on business impact and technical complexity.
- Excellent business analysis, problem-solving, and analytical skills, and attention to detail.
- Excellent communication and interpersonal skills, as well as being customer service-oriented
Preferred Qualifications
- Experience with ITIL or other IT service management frameworks.
- Knowledge of scripting languages (e.g., Ansible, PowerShell, Python) for automation.
- Knowledge of cloud platforms (e.g., Microsoft Azure, AWS).
- Familiarity with low code platforms (e.g., Power Platform)
Working with us
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop, and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
Benefits
- Competitive salary
- Allowances, medical and optical reimbursements
- Health care coverage for you and your eligible dependents
- Robust employee centred programs for health and wellness
- Time-off to promote healthy work-life balance or to care for your family
- Annual corporate incentive bonus when the company meets established goals
- Recognition & awards program
- Long-term savings plan
- Life insurance
- Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
- Hybrid work model - work remotely from home several days a week
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