IT System and Application Monitoring

Job Description:

• Monitors and assesses potential issues relating to critical IT applications, systems and devices.

Monitors all incoming alerts using various tools and perform actions based on predefined instructions.

• Handles/ performs 1st and 2nd level troubleshooting, manual alert correlation, and resolving issues as required.

Understands how different types of Bayad systems integrate and be able to pinpoint where the actual issue is occurring.

• Determines which issues are false positives and document/work with other teams to get these types of alerts suppressed.

Participates in the ongoing process of investigating, troubleshooting, and providing resolution to technical issues in a 24x7x365 environment

• Quickly develops a comprehensive understanding of the applications and infrastructure within the Bayad production environment and how they impact employees or members.

Accurately troubleshoots, reproduces, and documents issues and other pertinent information in Incident or Problem tickets.

• Documents all problems and issues encountered during the shift and prepare shift turnover document.

Creates and maintains knowledge base article content.

• QUALIFICATION:

Candidate must possess at least a Bachelor's/College Degree, Professional License (Passed Board/Bar/Professional License Exam), Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.

• At least 1 year(s) of working experience in the related field is required for this position.

Applicants must be willing to work in Ortigas Pasig City.

• Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.

A team player who is collaborative yet able to work independently.

• At least knowledgably in NEW RELIC.

Detail oriented in order to keep detailed notes on tickets

• Good health condition and with Good Moral Character

Can work on weekends or holiday

• Flexibility to work a variety of shifts with minimal notice

Available to work regular overtime

• 10 Full-Time position(s) available.

Company profile

Job Types: Full-time, Permanent

Pay: Php20,

• 00 - Php30,000.00 per month
  
  Benefits:
• Company Christmas gift

Free parking

• Health insurance

Life insurance

• Opportunities for promotion

Promotion to permanent employee
Schedule:

• 8 hour shift

Day shift

• Monday to Friday

Weekends
Supplemental Pay:

• 13th month salary

Overtime pay
Performance bonus