IT Support Team Leader

TechHubCorp is a best practice BPO organization located in Davao. We specialize in providing multi-channel sales and marketing services to keep the world's best brands fully engaged with the market. With extensive experience and technological resources, we offer a wide array of outsourced business services to meet the demands of an increasingly globalized business support environment.

This is a full-time on-site role for an IT Support Team Leader. The IT Support Team Leader will be responsible for leading a team of technical support professionals, providing troubleshooting and IT service management, and delivering exceptional customer service. The role will also involve overseeing the IT infrastructure and ensuring smooth operations.

• Technical Support and Information Technology skills
• Troubleshooting and problem-solving abilities
• Customer service and interpersonal skills
• IT Service Management knowledge and experience
• Experience in maintaining and managing IT infrastructure
• Excellent leadership and team management skills
• Strong communication and organizational skills
• Bachelor's degree in Information Technology or related field
• Relevant certifications such as ITIL or CompTIA are a plus