ABOUT US:Joining Alfamart means becoming part of a dynamic organization, which is key to career success. As the first and only Super Minimart in the Philippines, Alfamart is dedicated to serving local Filipino neighborhoods and communities.
By joining the fastest-growing retail chain in the country, you become part of a team that is making a real difference. You'll gain more than just a job; you'll have opportunities for growth and development as the company expands across the Philippines. This means advancing your career, learning new skills, and contributing to a company that values its employees and the communities it serves.
Provide 24 x 7 remote and on-site support to store, branch, and warehouse to ensure its on-time opening including continuous operations.
As a _
IT Support Supervisor_, you are expected to
_
Support Services:_
- Ensure the on-time IT equipment delivery and setup for the new store opening.
- Perform pre and final store opening procedures.
- Perform store grand opening support
- Provides first level support in Stores, Branch Back Offices and Warehouses via remote or on-site based on the filed helpdesk tickets.
- Prioritize and resolve day to day system issues/ problems and clients requests according to standard processes
- Ensures quality service support for all the internal clients in Stores, Branch Back Offices and Warehouses.
- Coordinates with 3rd party suppliers and contractors.
- Monitor and Maintains IT equipment in Stores, Branch Back Offices and Warehouses.
- Performs 24x7 monitoring.
- Can work a night shift schedule.
- Performs end of day tasks and creates daily reports.
- Responsible for writing/sending daily reports as required, tracking and maintaining IT
hardware inventory, and process improvement.
- Documentation of major/critical IT troubleshooting steps, and keeping them up to date.
- Must be available On-Call (24x7) when business needs arise to support the
warehouse/store.
- Actively participate in Business Continuity Planning (BCP) and Disaster Recovery (DR).
- Perform POS data daily backup
- Ensure warehouse and store updated data master
- On-time daily sending of Sales Report,SMAC,EDI and swipes
_
Vendor Management:_
- Coordinates with vendors, reported issues that are related to IT units under warranty/contract support.
- Disseminates support related tasks or responsibilities.
_
Others:_
- May be called upon to assist with special projects and assume responsibility for the
development, administration and promotion of specific projects, as required
- Performs other jobs as may be assigned by the position's immediate Superior.
- Living in the assigned area.
- What does it take to be part of the team
_ Technical Skills:
_
- Basic Hardware and Software troubleshooting
- Documentations
- Proficient in MS Office Application. SQL and Database Management
- Proficient in Windows, MAC & Linux.
- Basic Network troubleshooting and setup
- Knowledgeable in POS Hardware and Software
- Driving Skills is a plus factor
- 6 months - 1 year of working experience in the related field.
_ Essential Traits:
_
- Excellent communication skills necessary to communicate and discuss changes to policies
procedures, the implications of such changes and the resulting impact on workloads
- Attentive to details
- Flexible
- Team Player
- Can easily handle pressure and manage bulk workloads
- Able to multitask and manage time efficiently
Join the Alfamart Team now! Always here for you!
_To know more about us, visit https://www.alfamart.com.ph/_
Job Type: Full-time
Schedule:
Day shift
