Job Responsibilities
Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively
Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions
Installing, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance and security
Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices
Managing user accounts and access permissions, ensuring data security and compliance with company policies
Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions
Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency
Monitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as needed
Collaborating with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations
Staying updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge
You possess a Degree in Computer Science, Engineering, or a related field
You have prior experience in helpdesk or technical support
Experience with remote desktop applications and help desk software
Proficiency in Windows/Linux/Mac OS
You possess strong attention to detail and problem-solving skills
You have good interpersonal and communication skills
Job Types: Full-time, Contract, New-Grad
Contract length: 6 months
Pay: Php16,
- 00 - Php20,000.00 per month
Benefits: - On-site parking
Opportunities for promotion Pay raise
- Promotion to permanent employee
Schedule:
Day shiftSupplemental pay types: Performance bonus
