Target Hiring Date: January 2, 2025
Work Set-Up: ONSITE
Schedule: Initially 8:30 am - 5:30 pm but may adjust accordingly depending on the shift and requirement
Qualifications
- At least 1 year of professional experience with bachelor's degree in IT Courses
- Strong background in Windows Operating System and other Microsoft products including but not limited to MS Office.
- Knowledgeable and well-verse in computer set-up, configuration and troubleshooting.
- Must have a strong basic network background and concept.
- Incoming employee should be dedicated and patient. Works well under pressure and minimal supervision.
- Has it's own initiative in terms of work. Willingness to learn, a team player and can establish a good-working relationship with users and his peers. Customer-oriented and can function ow work independently or as a team.
- He must be willing to travel even on a short notice. Can render overtime during weekends (for branch renovations, relocation and new branch set-up or per project) or as deemed necessary. Also has a background on basic network and ATM set-up, troubleshooting and configuration.
- Must have both good communication and technical skills. Customer-oriented and knows how to handle and provide support and resolution via phone to received and logged requests.
- Able to handle and pacify customers irate customers. Fast learner and can easily adapt and build rapport to customers/users.
- Good customer service skills
Job Description
- Provides user support be it via phone or email, on-site or off-site to all reported IT related problems and/or issues as received both from Head Office, branches or subsidiary users.
- Performs installation, troubleshooting and isolation of technical problems reported, both hardware and software related, be it in-house or 3rd-party and provides appropriate solutions, recommendations and escalation.
- Set-up, configure and deploy new, replacement, additional and/or service unit IT equipment based on the standard configuration for Head Office, Branches and Subsidiaries as deemed necessary.
- Facilitate the set-up, configuration and deployment of IT equipment for New, Relocated and/or Renovated branches. Provide first day support for faster resolution of reported problem thus promoting a positive corporate image.
- Check and support reported offline branches. Provide immediate resolution to ensure continuous operations. Escalate or refer to proper unit for further checking as deemed necessary.
- Perform user profile, application installation and configuration based on an approved request.
- Contribute as manpower or additional resource for scheduled project deployments initiated by other units or within the team.
- Check, manage and act on an assigned ticket request meeting the established Service-Level Agreement.
