Job Qualifications: - Bachelors Degree in IT, Computer Science, or any related course.
With experience in computer set-up, configuration, and troubleshooting.- Basic networking experience.
With background in various Windows Operating System
- Duties and Responsibilities:
Provides user support be it via phone or email, on-site or off-site to all reported IT related problems and/or issues as received both from Head Office, branches or subsidiary users.
- Performs installation, troubleshooting and isolation of technical problems reported, both hardware and software related, be it in-house or 3rd-party and provides appropriate solutions, recommendations and escalation.
Set-up, configure and deploy new, replacement, additional and/or service unit IT equipment based on the standard configuration for Head Office, Branches and Subsidiaries as deemed necessary.- Facilitate the set-up, configuration and deployment of IT equipment for New, Relocated and/or Renovated branches. Provide first day support for faster resolution of reported problem thus promoting a positive corporate image.
Check and support reported offline branches. Provide immediate resolution to ensure continuous operations. Escalate or refer to proper unit for further checking as deemed necessary.
- Perform user profile, application installation and configuration based on an approved request.
Contribute as manpower or additional resource for scheduled project deployments initiated by other units or within the team.- Check, manage, and act on an assigned ticket request meeting the established Service-Level Agreement.
Job Type: Full-time
Pay: Php16,- 00 - Php18,000.00 per month
Schedule: - Day shift
Monday to Friday
Supplemental pay types:
* Overtime pay
