BASIC FUNCTIONS: This entry-level position provides technical end-user desktop computer support as needed under supervision. This position will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision.
QUALIFICATIONS:
Must hold a degree in Computer Science, Information Technology, Telecommunications, Computer Engineering or Electronics and Communications Engineering or any IT Related Course
Additional Certification in IT is a good advantage.
At least 1 year of experience in a BPO industry
Have the experienced in supporting Active Directory environment
Must have an experience in providing technical support to a range of hardware and desktop applications
Must be proactive and have good English communications skills
Must be willing to work on shifting schedules
Good knowledge of PC hardware (laptop, desktop and Mac), troubleshooting, and networking
A+ Certification or other technology certifications a plus
TECHNICAL SKILLS:
Hardware/software installation.
Hardware/software troubleshooting.
Basic understanding of software monitoring tools.
Understanding backup procedures.
Good problem-solving skills.
Good organizational skills.
Ability to travel less than 25%.
All other duties as assigned.
ACCOUNTABILITIES:
Delivery of customer support services including installation, troubleshooting, user's assistance, and training
Diagnose and resolves problems in response to customer reported incidents in a timely manner per the SLA
Escalate problems when required to the appropriate individual or team
Reports hardware failures to the appropriate vendors via telephone or on-line systems.
Contribute to technical documentation and FAQs in appropriate areas
Provides reports to immediate superior on daily tasks and activities
Performs other functions and requests assigned by immediate superior
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-
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