IT Support Specialist / Helpdesk Analyst

CSR- Formal Qualification Training Provided

Job Highlights

Comprehensive job training and IT certification path grow your career.

Above market salary package and benefits.

Fun, friendly and collaborative office culture, few stones away from Ayala Mall.

Exceptional culture. A++ company morale score.

Our employees say:

As for Benchmark, I'm thriving in an environment that prioritizes development and work-life balance, which sets it apart from my previous employer. All things considered, Benchmark stands out due to its dedication to the welfare and advancement of its workforce. - Jamaica

As for my current experience with Benchmark, it's been nothing short of fabulous and challenging in the best possible way. This is the first time I've encountered such a dynamic and enriching environment , and it's been truly invigorating. I appreciate Benchmark's emphasis on fostering growth and pushing boundaries, which is something I didn't quite experience in my previous roles and companies. - Diosdado

OMG, Is that you

We are on the lookout for 3 CSRs to help oversee our global team and ensure seamless partner management with our business Partners in the USA, Australia and the UK.

Candidates Must Haves:

Advance English communication skills both in verbal and written.

Exceptional time management skills with ability to prioritize and multi-task.

Logical and outstanding comprehension intelligence.

Proficient computer skills.

Knowledge of IT MSP business model is recommended but not required.

1-2 years of experience in a BPO industry.

The right candidate will:

1. Provide exceptional quality service to Partners and Clients.

Manage incoming phone calls and emails from Partners, end users, and vendors.

Identify and assess customers needs to achieve satisfaction.

2. Partner Management in Smartchat.

Constant checking of messages flagged in SmartChat.

Respond and acknowledge to Benchmark 365 clients and partners concerns.

3. Consistently maintain Benchmark365 ticketing tools, documentation, and platforms

Log accurate tickets, assign to technicians and scheduling appointments based on Benchmark 365 protocols.

Stay up to date on Benchmark 365 procedures and processes that must extend to partners platform and documentation.

4. Duty of Care

Diligently making follow-up open-in-progress ticket from Partners, End-Users, Suppliers through calls, emails, and chat.

Ensuring clear communication and understanding of their needs and expectations.

Provide updates to service delivery team as to the responses

5. Mailbox Checking

Spam and Junk Management: Monitor and manage spam/junk folders every 2 hours each partner to prevent important emails and tickets from being overlooked.

What's In Store For you:

Competitive package, we pay based on tenure/experience.

Leave Entitlements

HMO with Dental Coverage

Paid Certifications.

Ready to make a significant impact in the world of MSP services Apply now and become a vital part of our passionate team, shaping the future of MSP partnerships globally.

If this is you, please feel free to send over your application here in LinkedIn or directly upload your CV in this link https://bit.ly/B365_Career

No more career limits - join the fastest growing professional service team in the managed services industry today.

Note: Apply only when you are from Cebu and if you are willing to go to our onsite office on a daily basis.Office Address: AIA Building, 8th Floor.