Responsibilities: - Resolving IT support requests from employees
Answering employee questions regarding computer systems- Gathering and analyzing data to diagnose problems with computer systems
Changing configurations, settings and permissions to fix computer issues
- Generating sign ins for new hires during the onboarding process
Installing new software and hardware drivers and updating existing ones as needed- Updating employees on the status of their service requests
Logging all service requests and updating tickets as needed
High-level knowledge of commonly used software, hardware and applications
- Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
Demonstrated written communication skills to create useful support logs- Analytical and problem-solving skills to troubleshoot and diagnose issues
Time management skills to provide updates and fixes within a promised time frame
- Multitasking skills to assist multiple employees at once
Observational skills to recognize warning signs that indicate potential problems- Customer service skills to interact professionally and positively with employees and coworkers
At least six months experience in related field
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Instructions:_
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Please send your updated resume to [Confidential Information] and [HIDDEN TEXT]. Indicate the position applied for on the subject box. For queries and directions send us a message on Whatsapp/Viber/Mobile: _
Job Types: Full-time, Permanent
Pay: Php610.00 - Php790.69 per day
Benefits:
Paid training Pay raise
Schedule:Supplemental pay types:
13th month salary
