Job Description
Primary Duties & Responsibilities
SERVICE DELIVERY
- Frontline support and operational knowledge of the Philippines Production activities.
- Provide Philippines site end-user support on a timely basis and in accordance with organization standards.
- Participate in administration and support of Network, Servers, Security and Desktops.
- Frequent / appropriate communication to user/help desk, management and team members as to the status of problems/issues. Update help desk documentation following resolution of problems.
- Recommend and adhere to department procedures, consistent with legal and statutory requirements and with industry best practices.
IMPLEMENTATION AND SUPPORT OF COMPUTING AND NETWORK SERVICES
- Proactively monitor and support, high-availability network and servers supporting production applications.
- Collaborate, and support adherence to standards, policies, and procedures in accordance with best practices.
- Implement and support systems and network solutions according to standards, policies and procedures, and industry best practices.
- Collaborate with IT Team on the delivery and support of the global infrastructure and on Philippines initiatives.
- Assist the Local System and Network admins on best practice techniques for design, implementation, management and operations.
- Collaborate with outside vendors to provide systems and infrastructure support to the environment.
INFRASTRUCTURE SECURITY & INTEGRITY
- Maintain the integrity of the computing and networking environment through appropriate backup strategies, vital record storage, and system security measures including:
- Managing the security controls protecting the network, servers and computing services.
- Provide ongoing analysis of infrastructure for optimal operation, integrity and stability. Define and implement effective operating procedures.
- Periodically validate recovery procedures and maintain up to date procedures.
- Ensure site-wide compliance to regulatory controls and corporate IT policies/practices
PROJECT SUPPORT & COORDINATION
- Coordinate and support multiple concurrent activities and projects to meet project schedules/milestones.
- Proactively identify, support, communicate and resolve project issues.
Education & Experience
- Bachelor's degree in computer science, Information Technology or a related field.
- Minimum of 2 years of experience in IT Support (preferably in Manufacturing Setting)
- Industry certification CCNA / MCP / ITILv3/4 or equivalent IT certification is desired (but not required)
- Hands-on experience with installation, configuration, and troubleshooting of hardware and software systems.
- Familiarity with network and security protocols.
- Experience with Service Management Tool (FreshService / JIRA or equivalent)
- Experience with Network Monitoring Management Tool (Solarwinds / Nagios)
Skills
- Proficiency in Windows systems Microsoft O365, and desktop applications.
- Knowledgeable in monitoring and troubleshooting network devices, switches, firewalls and access points. (Cisco / Meraki)
- Knowledge of system security and data backup and recovery practices. (EDR / CommVault)
- Strong background in technical support
- Strong communication and relationship building skills
- Good interpersonal and communication skills, written and spoken
- Possess strong interpersonal skills and enjoy the process of problem-solving
- Work effectively with other members of Coherent Corp.
Working Conditions
- This role is 100% onsite.
- The IT Staff will typically work in an office and production environment.
Culture Commitment
Ensure adherence to company's values (ICARE) in all aspects of your position at Coherent Corp.:
Integrity Create an Environment of Trust
Collaboration Innovate Through the Sharing of Ideas
Accountability Own the Process and the Outcome
Respect Recognize the Value in Everyone
Enthusiasm Find a Sense of Purpose in Work
Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Coherent Philippines Pte Ltd shares the 5 key principles of fair employment practices and is committed to adopting these principles in the management of our human resources. We believe that the effective implementation of fair employment practices will bring about a more harmonious and progressive work environment within our organization, and contribute towards making Philippines a great place to work.
About Us
Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!
Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.
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