IT Support Executive
Date: Jul 13, 2024
Location: Taguig
Company: Shiseido
MAIN ROLE
The IT Support Executive has the main responsibility of delivering IT solutions and services to close IT helpdesk tickets and requests from internal customers.
KEY RESPONSIBILITIES
User desktop setup for MacOS and Windows, operating systems installation (eg. SAP, GSMS, IBP, Mirai, POS systems)
Maintain user access in Active Directory and O
Maintain IT equipment and devices like laptop, printers, scanners, server, network devices, etc.
Provide technical support, planning and coordination for end-user touch points of the distributed computer environment.
Knowledge in desktop, software and hardware installation, support, distribution and remote access technologies (quik assist, teamviewer,etc).
Support role in Application Support Services (AMS) for operating systems: SAP, Mirai, POS systems
IT procurement and asset inventory
Other IT duties as assigned by the manager.
REQUIREMENTS
Bachelor's degree in IT-related courses
3+ years of experience in a similar role providing technical support
Installing and configuring computer hardware and software, basic network troubleshooting. With working knowledge on infrastructure
Understanding of Windows operating systems (Windows 10, WinServer, Windows Embedded).
Understanding of O365, Teams, Azure or any Microsoft product. Microsoft certification is an advantage
Experience troubleshooting PC antivirus utilities (Sophos, Symantec,etc
Preferably with experience in ServiceNow ticketing systems.
Ability to work on call after office hours if required. working on onsite, shifting schedule, weekends and/or holidays.
Work with less supervision while being a team player.
Be friendly, supportive, and helpful to all internal users/customers.
Salary (Min-Max):
Job Segment: Procurement, Operations
