IT Support Engineer

SpinifexIT is hiring an IT Support Engineer in the Philippines.

The IT Support Engineer is responsible for maintaining, installing, and upgrading hardware and software devices, both remote, onsite, and cloud-based for our global user base. IT support works closely with the SAP Basis Administrators to onboard and offboard employees and provide daily or general operational support across applications. You will receive and respond to IT related issues and requests through our ticket filing support system, JIRA.

You will be required to manage inventory and relocation as well as troubleshooting and maintenance for hardware such as: Laptops, Monitors, Printer or Scanners, CCTV, APs and Biometric devices.

The role further requires, but shall not be limited to, the installation, upgrade, monitoring and troubleshooting of typical corporate software such as:

Microsoft Windows / Mac OS

Google Workspace

Office 365 Applications

Slack and other collaboration tools

Endpoint devices management

A/V Software

Needed expertise:

Solid experience in PC and Laptop troubleshooting

Experienced in maintenance and monitoring of IT Asset Management

Process onboarding and offboarding of employees in terms of managed application accesses

Strong access management experience on security devices, internal tools and software solutions (e.g. anti-virus, malware, WIFI access points, etc.)

Experienced in website administration, familiar with tools such as Wordpress, DNS and certificates

Experience in Cloud technologies, particularly Amazon Web Services (AWS) is a plus

Experience in Database Management system is a plus

What success looks like

You must have a good understanding of PC, network, basic security, and safe general IT practices. The passion to learn new skills for your own career advancement also sets you up for success. Having a strong passion for technology and getting excited to learn or investigate existing or new technologies to resolve an issue also takes you a long way to succeed in this role.

The opportunities are huge at SpinifexIT! This role would greatly affect how we reach greater heights as a company with even greater and positive impact to our customers and clients. The key to our great partnership will be your ability to perform this job successfully.

Your key stakeholders will be:

This position will report to the IT and System Administration Manager. The role will also work closely with SAP Basis Administrators, other Departments, Team leads, Heads of Business Units, and/or the Executive Leadership Team. Overall, as part of the IT Department under the Support Group, your role also caters to all other IT concerns of the employees of the organization.

What we can offer:

1. Very attractive remuneration and benefits package

2. Great career development opportunities

3. Great place to work