Lone Wolf is looking for an IT Support Associate to assist with Desktop Support for our offices across the US and Canada.
ESSENTIAL RESPONSIBILITIES AND DUTIES:
- Support all aspects of office technology.
- Monitor, troubleshoot and maintain all end user computing technologies including, but not
- limited to, desktops, laptops, docks, monitors, printers, LAN, phones, conference devices, mobile
- devices, WAP and related Operating Systems and software.
- Uphold and implement security standards in compliance with IT Security department.
- Determines and resolves PC software problems and provides technical support of PC software
- including interfacing with technical support staff from various software and hardware vendors.
- Installs and configures PC software such as Windows operating system, Microsoft Office, VPN
- software, etc.
- Maintains inventory of PC hardware, PC software, and printers.
- Maintains knowledge of current PC hardware, PC software, and network capabilities.
- Support users by writing and maintaining documentation that help to answer questions and
- resolve problems.
- Assist Management in gathering information and creating processes, procedures, and policies.
- Gather information for status reports on progress of projects, open items, and issues.
- Manage small to medium projects as needed.
- Must have effective verbal communication skills to handle Help Desk activities.
- Must be able to maintain strict security for all User profiles and passwords created.
- Perform other related duties as assigned or required.
- Handle AD account creations/deletions.
- Participate in an on-call rotation to handle after hours requests.
QUALIFICATIONS:
- Experience with Office 365
- EDUCATION: Associates or Bachelor's degree preferred but not required
- Experience installing, configuring, and supporting Windows operating system required.
- Experience administratively supporting Microsoft Windows (Desktop and Server)
- Experience with Microsoft Office suite (Outlook, Visio, Excel, and etc.)
- Experience with network switching technology (VLAN, TCP/IP, DHCP, and etc.)
- Experience building and configuring desktop and laptop PCs in a Windows environment required.
- Demonstrable experience in the identification, description, analysis, and solution of system
- related software problems and a sound understanding of system hardware functionality.
- Experience in systems analysis and design is desired.
KNOWLEDGE/SKILLS/ABILITIES:
- Practical knowledge of ITIL best practice process framework for IT Operations is desired.
- Good interpersonal skills are required.
- Enthusiastic about technology
- Strong customer service skills
- Able to work quickly and effectively under pressure and to efficiently handle multiple priorities
- simultaneously
- Ability to be on call
- Ability to work after normal business hours as needed
