High-level knowledge of commonly used software, hardware and applications- Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
Resolving IT support requests from employees
- Answering employee questions regarding computer systems
Gathering and analyzing data to diagnose problems with computer systems- Changing configurations, settings and permissions to fix computer issues
Installing new software and hardware drivers and updating existing ones as needed
- Updating employees on the status of their service requests
Logging all service requests and updating tickets as needed- Demonstrated written communication skills to create useful support logs
Analytical and problem-solving skills to troubleshoot and diagnose issues
- Time management skills to provide updates and fixes within a promised time frame
Multitasking skills to assist multiple employees at once- Observational skills to recognize warning signs that indicate potential problems
Customer service skills to interact professionally and positively with employees and coworkers
Job Type: Full-time
Pay: Php16,
- 00 - Php18,000.00 per month
Schedule:
* 8 hour shift
