Responsibilities:- Manage and maintain the CRM system, ensuring data accuracy, security, and accessibility.
Develop and implement CRM strategies to improve customer engagement and satisfaction.- Collaborate with sales, marketing, and customer service teams to understand their needs and provide CRM solutions.
Customize and configure the CRM system to meet business requirements.
- Train and support users on CRM functionalities and best practices.
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum of 3 years of experience in IT with a focus on CRM systems.
Proven experience in managing and optimizing CRM systems in a retail environment.- Experience in CRM customization, configuration, and integration.
Familiarity with sales and marketing processes within the retail industry.
Job Types: Full-time, Permanent
Benefits:
Health insurance- Opportunities for promotion
Promotion to permanent employee
- Transportation service provided
Schedule:
Day shiftSupplemental Pay: Performance bonus
