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Trinity Workforce Solutions, Inc.

IT Service Desk (Thai, Japanese, Mandarin)

Trinity Workforce Solutions, Inc.
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  • 3 months ago
  • Be among the first 50 applicants
Exp: 1-5 Years
5,833 - 8,750 PHP/m
Metro Manila / NCR, Quezon City

Customer Service

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Job Description

Must Have:

  • Knowledge in using ServiceNow.
  • Knowledge in Basic troubleshooting
  • College Graduate
  • With ITSD exp (1year and Up)
  • Can start ASAP.
  • Can work onsite.
  • WithCertificate (For Japanese )

Job Description:

  • Should be able to handle calls, chats & web tickets in English and respective languages (Mandarin or Japanese or Thai)
  • Troubleshoot IT issues reported by end users and resolve the ticket
  • Capture necessary details in the ticket and assign unresolved issues to the next level of support
  • Completes all Wipro and client mandated trainings before the due date
  • Opens, logs, prioritizes, assigns, and closes calls logged in the ITSM tool
  • Prior knowledge in Service Now, Outlook, Zoom, MS Teams, Cloud desktop troubleshooting is an added advantage

Bachelors/ Degree

More Info

Role:Customer Service Executive (Voice)

Industry:Customer Service

Function:Customer Service/Call Centre/BPO

Job Type:Permanent Job

Skills Required

Trouble Shooting
Servicenow
It Service Desk

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Date Posted: 31/07/2024

Job ID: 86994271

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About Company

Trinity Workforce Solutions, Inc.
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TRINITY WORKFORCE SOLUTIONS

We've built a deep understanding of candidates, clients and technologies used in this ever-evolving sector, helping us to connect top talent with leading companies every day.

Trinity is posed to take on even greater challenges in the coming years as it remains firm in its commitment to provide only the best employment opportunities to the country's highly skilled labor force and professionals, and showcasing the best that the Multiple Geographics has to offer to the global labor market.

Trinity can be the ‘One Stop Shop’ for recruitment, with capabilities of supporting with recruitment requirements across all areas of the operation, with our aim being to “Keep you in excellent working orderâ€.

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