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TASQ Staffing Solutions

IT Service Desk - Team Lead | Quezon City | Onsite | Shifting Sched

TASQ Staffing Solutions
Early Applicant
  • 26 days ago
  • Be among the first 50 applicants
Exp: 3-4 Years
Philippines, Quezon City
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Job Description

  • Proficient in English (Read + Write + Speak) and customer centric
  • leadership skills
  • Handled team size up to 40 and above
  • Should have managed team before
  • Should be strong in people management, conflict resolution
  • Very strong in technical Knowledge and support the team on the ground.
  • Should be very strong with process knowledge.
  • Should drive the team and ensure service level are not missed.
  • Interaction with customer for weekly / daily / monthly meetings
  • Should be quick in responding to escalations and take the actions.
  • Reports Incidents and SRs. Reports will be generated from various tools available within the infrastructure and publish to required.
  • Ensure the leave management is managed properly.
  • Handles escalated calls.
  • Implements SIP (Service improvement plans), Lean, Pragati
  • Conducts quality audits, coaches, and mentors the team members
  • Prepares Materials for: Escalation calls, Low CSAT calls, Incident Management calls etc.
  • Daily huddle with team and SMEs
  • ITIL Certified
  • Adhering to the customer policies and process
  • Should be flexible for shift schedule
  • Should be able to manage in internal / External audits
  • Relevant Experience: 3-4 years

More Info

Industry:Other

Job Type:Permanent Job

Skills Required

Conflict Resolution
Leadership Skills
People Management
Mentoring
Incident Management

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Date Posted: 02/11/2024

Job ID: 98963349

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TASQ Staffing Solutions
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