IT Service Desk Shift Lead

Job Description:
As the IT Service Desk Shift Lead, you will be responsible for overseeing the day-to-day operations of our IT service desk during your assigned shift. You will provide technical support to end-users, supervise service desk staffs, and ensure that service level agreements (SLAs) are met.

• Job Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field.

• 1 year in a leadership or supervisory in technical role.

Strong knowledge of ITIL best practices and service desk management tools.

• Excellent communication and interpersonal skills.

Ability to multitask and prioritize in a fast-paced environment.

• Strong problem-solving and analytical skills.

Job Type: Full-time

Pay: Php18,

• 00 - Php25,000.00 per month
  
  Benefits:
• Health insurance

Life insurance

• Opportunities for promotion

Pay raise

• Promotion to permanent employee

Schedule:

• 8 hour shift

Overtime

• Rotational shift

Shift system
Supplemental Pay:

• 13th month salary

Application Question(s):

• What is your expected salary (required)

Are you okay to work onsite (required)

• How soon can you start (required)

Do you have experience working on a banking or financial system (required)

Education:

• Bachelor's (Required)

Experience:

• Service Desk: 1 year (Required)

* Shift or Lead: 1 year (Preferred)